FAQ

How does your sizing work?

Our sizing starts at 8 to 14, which corresponds with age. We all know that we come in different shapes and sizes, that’s why, at MILLA + LOTTI we created a size XS and S, for teen girls who fit into ladies' sizing. Check our size chart and use the measurements as a guide.

 

Where is your product manufactured?

We source our fabrics and manufacture our garments in a small factory in Indonesia. Our founder and designer often visits the factory to check on production and ensure that correct working conditions are adhered to.

 

How do I care for my garment?

It is recommended you follow the care label instructions attached to your garment. If you have any specific enquiries contact us at info@millaandlotti.com.au

 

Do you sell wholesale?

Yes! Wholesale is available. For details on becoming one of our valued MILLA + LOTTI stockist fill out the Wholesale Enquiry Form and we’ll be in touch.

 

How long will it take for my order to arrive?

Once we've received your order allow 24-48 hours for dispatch. All orders are shipped via SENDLE with a tracking number emailed on dispatch so you can follow its progress! Delivery varies from 2-6 business days depending on your location. Make sure you pop instructions with Authority to Leave for the driver, alternatively your delivery will require a signature on delivery. Sendle couriers are  unable to deliver to Postal Boxes.

 

Do you have brand reps/ambassadors?

Absolutely! We often run brand rep searches for tween girls through our instagram account @millaandlotti – make sure you’re following to know when to apply. 

  

What is your return policy?

Returns/exchanges on full price products must be made within 14 days from receipt of order with garments in original saleable condition (not washed or worn) and tags intact. For details on our full return policy please refer to the link at the bottom of our website.

Please note SALE items cannot be returned and due to hygiene reasons we are unable to accept returns on swimwear or jewellery.